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Irenenitis

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Rating 2/10
1/5

SHOCKING. CUSTOMER. SERVICE.

Absoloute worst website. I don't know why I still purchase from them, but give them the benefit of the doubt the next I do ill have a better experience. I seem to always prove myself wrong. I bought another lot of clothes from their website using EXPRESS SHIPPING, received an email from PLT to say my item has been dispatched and received the tracking number. There are absolutely no updates on the tracking website with the given tracking number. They are using Aramex and I know from all their reviews their a shocking company to begin with. I've spoken to at least 3 girls to help me out, and all say they aren't sure what's going on, which just isn't good enough. I asked them if they could check and ensure the parcel physically has been dispatched and is awaiting for courier pick up. Every time I get their dispatch email, there is always an update on the tracking info. Which leads me to believe they probably haven't even set it out to leave their warehouse. No one will check for me either. Absolute worst experiences every time I shop on here. I have no idea how they still allow this website to be advertised on Ad's on national TV.


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