“I wanted to take advantage of a deal on massages. Since it's been years since I've had one, I knew I was taking a chance using Groupon. The pricing was too tempting so I jumped in. With my work and personal time grabbing much of the daylight hours I decided to email the business about making an appointment and I asked a few questions. About 10 days later I remembered that I hadn't gotten a response to the email. I waited another 10 days as a test of their customer service and then emailed them again. Neither email bounced. No response. Then I got busy and forgot.
Yesterday I "chatted" with Groupon because that's the only way I found to communicate with them. I didn't want my money back, I asked for a Groupon credit so I could use a different business. They said no, without hesitation. They said the "deal" required that I call the business and therefore no credit. Well, I looked at the ad and nowhere does it list a phone number. Nowhere does it say anything about calling. They only say I'm required to make an appointment. Their website is at the bottom. Nothing on the information screen. Nothing on the purchase screen.
So now I'm stuck. I lost the deal. The only thing I can do is use the money I paid to go toward the standard charge at a business I don't want to use. If they don't answer emails, what kind of service will they provide? I did drive by today and it's a hole in the wall business. Only open when they have a customer. Only by appointment and it seems they don't have many. OK, I judging from the outside looking at an old, poorly lit business in need of an upgrade. Maybe it sparkles on the inside.
Not planning to use Groupon except they do still have my money ....”