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Joyfulginger

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Rating 2/10
1/5

NEVER again ~ NO way ~ Way-NOT-FAIR

Horrible Customer Service. My daughter ordered the Dynamic Portable Electric Infrared Heater, item #DYNS1040 in November, 2015. She was looking for something safe to use in her infant son's room. The heater worked for approximately two months. She contacted Wayfair and was given the runaround. It was still under warranty and the company knew that there was a default in this particular model. She was told that she would be sent the new part and it was an "easy fix". Both she and her husband tried. I, who usually can figure out these things, tried. We youtubed to try to find a fix. Nothing helped us and the companies, Wayfair and the maker of the Heater, refused any help. It was going to cost me almost as much as buying a new heater, to hire someone to fix it. Finally, just this holiday season, I was able to take it with me from Virginia to Indiana to let my nephew, who is amazing at working on all kinds of things as it is his career, see if he could figure it out. He did but said that, even for him, it was tricky. I have turned it on just today, and now I will see how long it works. I would never recommend buying from this company. They are the middle man for other companies and their customer service was not friendly nor serviceable to this customer. I would give it 0 stars if possible.

This review was modified by Joyfulginger on January 03 2017 11:44:07 AM

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