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LightPastelPurpl...

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Rating 8/10
4/5

Return Service was not up to their standards

Bought a blu-ray player, received a RMA number to return. The unit was not as advertised, purchased through Wal-Mart fullfilled by Beach Camera. Returned by UPS on 4/13/2017, still no refund as of 5/5/2017. Called to find out what happened. The guy answering the phone hung up on me, before I could even give the order number. Called back and said they are closed at 2:00pm on Friday. So you just hang up at closing time! Invoice says refund will be made in 7-10 business days. No communication at all from Beach Camera. Was going to order more equipment, not now. Beware if you have a problem.
Have upgraded review to four stars instead of one as Beach Camera finally, Lindsay Lopez, got back to me and booked the refund for the returned items, and apologized for their failure on timely handling my return. Will try again.


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