“Thank you for taking the time to post your review. We greatly apologize for any inconvenience caused during the reconstruction time after the hurricane disasters of this past summer we understand your frustration and disappointment. We will continue to strive to improve, so that we can provide each and every customer with a completely satisfying experience.
We definitely feel that it will be appropriate to reimburse you. We have attempted to contact you to confirm this, but to no avail. Please contact us at firstname.lastname@example.org.
CompuStore.com Customer Support ”