I am in shock but not in finding a past trusted store to be rated so low.
Want to know why they are all so awful?
They arent hiring nor training many people who care about both products AND service.
Like many other vendors who were once princes in online retail, B & H Photo now becomes yet another to avoid until they acknowledge infrastructure problems and work to resolve their obvious lack of care.
I have used B & H many times in the past, now seeing that they now think it's OK to treat customers like they do at Best Buy, well, it's really not.
Retail hates customers, won't produce the best, won't demand better from THEIR vendors, so in the vernacular of the ,'puter world, major cascade failure.
Time for employers to realize their businesses are in the hands of some very willfully ignorant and mean people.”