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Naomi613

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Rating 2/10
1/5

Do not buy from this site!!

I made a number of orders from Gilt.com.
My general experience with them is that the website, as well as their customer service are both deceiving!! Items arrived differently than pictured/described, referral credits were promised and then not given, I was told by customer service information that was false, orders arrived defective, and they aren't helpful in dealing with issues after the fact! They took no responsibility for the defective or incorrect items they sent, and refused to provide a replacement, even when I offered to ship the defective/incorrect item back.
Besides the fact that the website is very expensive (the same items can be found cheaper elsewhere), they offer no shipping deals like most sites which offer free shipping over a certain amount. But my main disappointment was with my orders and how they (didn't) handle their own mistakes. Very disappointed, would not recommend!

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