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PamelaA

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Rating 2/10
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I bought a 56" DLP and a stand from this company. After 8 weeks of calls (and an additional $299.00 for a 3 year extended warranty tech pro) the tv arrived at the end of January! When I called them about the $399 tv stand, they said it was still on backorder.

Called numerous times in February. These people say they will call you back & NEVER do!!! Finally spoke to Henry on March 15. Said he would look into it and call me back in 30 minutes. 3 hours later I call, and after asking who was calling for him, they tell me he went home sick. Actually spoke to Henry on March 16 (he answered the phone!). He said the stand is on indefinte backorder, so he will cancel the order and credit my account. On March 27, the account had still not been credited. I called and spoke with Jason. He said the credit was "pending" in their system and should show up in our account by the end of the week. Was still not credited by April 5, so I called and spoke with Elliott this time. He said that he would personally credit our account "today." On April 17, I spoke with Henry again. He said that he would walk down to the credit department to check the status of the refund. When i asked him if he needed the spelling of my last name, my order #, or my telephone #, he said, "no, its all in your file" and hung up the phone.

It was then that I filed a complaint with the Better Business Bureau of Metropolitan NY (www.newyork.bbb.org) and contacted my credit card company. My credit card company will be investigating, but that doesn't look promising due to the time lapse (my error in thinking that this company was being run by people with integrity & actually believing the item was on backorder) I have also filed a complaint with ripoffreport.com.

I just downloaded and printed a copy of the complaint form for the Office of the Attorney General (Internet Bureau) for New York which I will complete and immediately mail off tomorrow. I am sickened by the unscrupulous business practices of digitalkings!

Have also discovered that most, if not all, states have a Consumer Fraud and Deceptive Business Practices Act. If a company accepts payment and fails to deliver the goods and they are investigated & prosecuted by the Federal Trade Commission, the court will issue "a stipulated permanent injunction banning the individuals/company from using the internet to advertise, market or otherwise offer for sale any goods or services." There are NUMEROUS prosecuted and detailed cases showing the specifics of the cases on the internet.

Please.....if you are or have been a victum of these snakes, please file a complaint so they will get what's lawfully due to them!


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