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RebeRubio

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Rating 2/10
1/5

Worst customer service ever

First, let me start by saying that I always order my textbooks from Amazon, and I have never had a problem with them. Good prices and fast shipping. However, I felt like I should support B&N because I enjoy going to the store and looking at books, so I decided to give it a try and order my textbook from B&N. With this said, I ordered a used textbook book on Jan. 25th that I desperately needed for a class so I paid for expedited shipping ( I was supposed to get it on Jan. 31st). Jan 31st I get an email saying that my order had been delayed. Finally, today (Feb. 8th) I get an email saying that they did not have the item in stock, TWO WEEKS AFTER I PLACED MY ORDER. I called them and they just told me there was nothing they could do, they did not even offer a discount so I could order the new textbook, which they had in stock. The just did not care at all. I guess order books from B&N only if you don't mind waiting two weeks for them to tell you that they don't have your book anymore.

This review was modified by RebeRubio on February 08 2017 02:00:02 PM

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