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SoftPaw

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Rating 2/10
1/5

Purchased 5 identical Samsung printers. One printer, with less than 200 copies processed stopped working. The problem appears to be the electrical connection or switch as the printer will no longer power up. I contacted Legend but have not received any response. They choose to totally ignore a customer who has any problem with any item that they sell. They are not interested in backing what they sell. They are only interested in taking your money.

BE VERY WARY OF THIS SELLER. MY ADVICE IS TO NOT PURCHASE ANYTHING FROM THIS SELLER, BECAUSE IF YOU DO, AND IF YOU HAVE A PROBLEM WITH IT, YOU ARE ON YOUR OWN. They will not acknowledge that you even exist after the purchase is complete. You will not even get a refusal from them. You will be ignored.

You would be much wiser to purchase from a seller that backs what they sell, and who will help and service you when you have a problem. Legend IS NOT THIS TYPE OF SELLER. BE SMART -- STAY AWAY !!


Rating 2/10
1/5

Ordered Windows XP Professional CD full install with SP2 --- received the CD with product key for installation. Attempted to install on brand new computer and CD was defective and would not copy all files, message stating that file on CD was corrupt. Received RMA authorization and RMA number from Software Surplus. Returned defective CD via USPS registered mail with green signature return card affixed by post office to package. Post office was slow in delivering package, but package was delivered and signed for as received by Software Surplus and I received my green return signature card indicating acceptance of return in the mail. Software Surplus has ignored my RMA. I have emailed them numerous times with no response from them. I have attempted to telephone them several times and twice I got through to a message box where I left my name, telephone number, and reason for the call. They have not responded. They are ignoring me totally. Their website, softwaresurplus.com is still active on the web and they appear to still be selling software. They are located in Las Vegas, Nevada. DO NOT EVEN CONSIDER PURCHASING FROM THIS SELLER AS THEY ARE NOT HONEST AND IF YOU HAVE A PROBLEM THEY WILL KEEP BOTH THE SOFTWARE YOU RETURN AND YOUR MONEY.


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SoftPaw's Stores Reviewed

  Legend Micro Rating 2/10
  Software Surplus Rating 2/10

SoftPaw's Least Liked Stores

  Legend Micro Rating 2/10
  Software Surplus Rating 2/10