“Thank you for your comments regarding your recent order. We apologize for any frustration we may have caused.
Our web development team ensure our merchandise and descriptions explain to our customers exactly what they should expect when ordering a product from Optics Planet. We offer many options with our products and some kits included additional promotional items.
We have forwarded your review to the website and customer service management staff for future training opportunities.
We value you as a customer and we hope to service you in the future.”