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absigeorge

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Rating 10/10
5/5

I wanted to get my son a Clarinet for the school band. I went online shopping and ended up at Hyson Music store in New York city. I liked what they have to offer, in terms of products, quality and price, so I placed my order and took the 10% discount and the five day delivery free shipping.
Later on in the day ,I found out that my son must have his Clarinet, on Monday, and my order ,which was placed on Thursday, will not be delivered till late following week. So I called the store, and told them about my situation, and asked if they can help me. To my surprise, I got more than what I had expected. The salesman, was extremely helpful. He went out of his way, late in the day, and sent my order over night to me, free of charge, and on top of that, he sent me a brand new Clarinet, instead of the refurbished one, that I had ordered, which they ran out of, and for the same price.
I was really impressed. This is extremely generous and great service to me. I wish others would learn from these people, the right way to deal with customers.
Hyson Music store, got my future business for sure, and I believe it is a Five Star music store.


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