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andrewtmai

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Rating 2/10
1/5

great item but poor customer service and shipping

ordered ECS brand SS lines for my M3 which are definitely are of good quality. When I ordered the item the site said it would ship the same day, well 1 day after my order placement my item's shipping label gets created and 2 days later it finally gets picked up by fedex and arrived at my door step more than a week after I originally placed the order for the item. When I confronted ECS tuning about the time delay before the item arrived in fedex's hands they simply said because I got the free shipping option for spending more than 100 dollars that I had low priority on getting the item out. Needless to say I may just stick with other BMW parts distributor who offer free shipping that arrives on my door step 2-3 days reliably for further builds.


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