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annabeebe

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Rating 8/10
4/5

Pleasant Surprise....James R Moder 92324S22 Prestige 16 Light Crystal Flush Mount In Silver With Imperial Crystal Clear

After ordering the above light, I became a little concerned because it was several hundreds of dollars less than other sites. I immediately contacted the company just to make sure that they could meet my expectations. There were several communications, but they did get the product to me as required. When my electrician was able to hang the light, he opened it and there was some minor damage. I thought I was doomed because I was past the return policy date. I immediately sent an email explaining the situation. In the mean time, we were able to fix the damage and nothing was evident after the crystals were hung.

Sure enough, I did receive an immediate reply and I was asked to send pictures of the damage. Of course I didn't need to arrange for a return since the damage could be fixed, but I was pleased that the company was willing to look at the damage even though I was past the return policy date.

I would definitely order from this company again.


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