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billiam1906

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Rating 2/10
1/5

I have never under gone a worse customer service experience with any established company than with Blurb. I should not have to wait two days for an email response. I should not have to repeat simple questions in these emails. I should not be hung up on when I'm on hold, waiting for a customer service representitive. I should not have to call their office in San Francisco, randomly dial employee extensions, and have someone from finance personally get up and tell someone from Customer Service to communicate with me. I should not have to do that three times in the span of 24 hours. No company in their right mind should make any customer go through this. At least the employees (especially the finance department) seemed friendly and that blurb is giving me a shipping fee refund for one out of the four late packages this month. I am deeply sorry Blurb, but the customer service (with the influence of poor holiday turn-around times) deems an overall score of 1/5 stars, 1/10 points and a very dissapointed customer. Communication is key, and Blurb does not communicate when things do not go as planned.


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