“I ordered a toner cartridge online the morning of Monday, April 5, 2004. I received a confirmation e-mail immediately.
On April 14 I sent an inquiry to email@example.com to request a tracking number. No reply.
On April 16 I sent another inquiry to firstname.lastname@example.org to request a tracking number. No reply.
On April 17 I called and left a voice message inquiring about my order status. No reply.
On April 19 I called again. A representative apologized and said my order would go our that day--2 weeks after I ordered it--and they would upgrade the shipping.
That night I received an e-mail notification indicating that my toner cartridge had been shipped via standard UPS Ground.
I called on April 20 and explained the situation. Ink Raven claims they have no record that they agreed to upgrade the shipping. I told them I would refuse the package and they should refund my money.
Absolutely the worst customer service I have received, short of the phone company. I'm going to drive to OfficeMax and buy a cartridge today, which is obviosuly what I should have done in the first place.”