“The stores are very nice, but do not order from their website. It's far more trouble than it's worth. In my experience if you receive something damaged and send it back, good job. They just got your book AND your money. Was lied to multiple times by their staff about a refund, saying they refunded me. 3-4 days later I go and check, nothing. (take note I used a gift card. this supposedly should process in 24 hours) And then the next person comes back and says there was never a refund issued. This little pattern has happened twice in a row. If Barnes And Noble sees this, if they fix the issue, I will update this review. Otherwise, my recommendation is that you don't do business with them. Their customer service is a joke and will lie to you just to get you off the phone or chat room. Oh by the way, I record any call I make for quality assurance purposes as well! How about that. If this wasn't a gift card I would have just disputed the charge with my credit card holder instead. Don't believe this review and prefer to throw your money in the trash? Then go right ahead.
UPDATE: I received a replacement book in the mail. Still does not change the fact that I was lied to multiple times by Barnes And Noble staff. Simple communication from both Barnes & Noble and the marketplace seller could have avoided all this. ”