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ebwperez67

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Rating 10/10
5/5

Customer Service goes the extra step

I recently ordered two carbon fiber parts through ECS and asked whether they could physically inspect the BMW Performance part prior to shipping to me. The representative that I spoke with (Mike Panning) was knowledgeable and exceptional. He offered to checking parts for imperfections prior to reshipping since this had happened with a different BMW Performance part purchased directly through the dealer. Both parts were received in perfect condition and have since been installed by my BMW dealership and look fantastic! I'm very pleased with the service and pricing offered through ECS (they were 10 percent cheaper than the BMW dealership). I would strongly recommend ECS and urge you to ask for Mike... he's great!

This review was modified by ebwperez67 on March 20 2017 03:30:01 PM

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