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ilovemusic2014

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Rating 10/10
5/5

I purchased a LJ Hutchen flute for my daughter in Dec 2013. On May 15, 2014, my daughter came from school and advised something appeared to be wrong with the flute. The sound was not good when certain keys were played. We needed immediate solution as she was performing that weekend for two events. I called Hyson Music and was greeted by very friendly staff who advised the President was on the other line but he would call me back asap. I received a call back within 15-20mins from Jesse. He was more than willing to have the flute serviced. The problem we were faced with was the short time frame to get the flute serviced and ready for that weekend. Jesse offered to have the flute serviced by a nearby music store/repair shop but this was not the normal practice for instrument repairs/service needed. Jesse was willing to make whatever needed to be done happen. He just wanted my daughter to have her flute and have two great performances, especially after finding out she was a Senior in HS and this would be her last performances. Jesse made a few phone calls to places in my area to see who could make this happen for me, but was unsuccessful. We had one other solution I could try. Jesse told me he would call me in the morning to find out if I was able to find a trust worthy place to take the flute for service. I did find a music store/repair shop that I was able to take the flute that same day. They were to have the flute checked the next morning and I would receive a call. To end this long story... the flute was repaired and she had it in time for her two performances that weekend. The flute sounded beautiful. Jesse also called me and was pleased to know there was a solution to the problem and he agreed to absorb the cost. He demonstrated great customer service and willing to go above and beyond to assist. I would recommend considering Hyson Music to anyone looking for a reliable, friendly and accommodating business.


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