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jamieking68

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Rating 2/10
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Online order delivery

We ordered a refrigerator online from Home Depot. We had a delivery date set for the next week. We had an email confirmation that they were going to deliver it that day and at a spicific time. The time came and went with no delivery, so we called Home Depot and were told that the delivery was attempted. That wasn't true because we had been home all day. Then they said that they had tried to call Us to verify the delivery but that there was no answer. The phone number they had for us was an old number that was no longer in service however on the delivery instructions we gave them a phone number to call and they just didn't bother to call it. Plus, as we had already confirmed for delivery day and time via email the phone call was unnecessary. We set another delivery date for the next week. We got a call A couple of days before the scheduled delivery verifying that we still wanted the refrigerator and we told them yes and they said it would be delivered in two days. When the delivery day came around again we had not received an email or phone call verifying at a time so we called them to see when they were going to deliver a refrigerator. We were then told that we were not on the schedule for delivery that day and that there was no Way that they could deliver it that day. We escalated to see if there was anyway we could get it delivered and we were told no. The soonest we could get delivered was in another three days. At this point, we are at over two weeks without a refrigerator. Home Depot doesn't seem to care that their delivery process is a problem, they have made no effort to make things right with us. The best they can do is say "oh we will reschedule it" but even that is days away.


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