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jamielamarylis

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Rating 2/10
1/5

Inflexible customer service

I ordered a compact Bible from Barnesandnoble.com--to give as a gift. The size of the print font is so tiny that it is basically unreadable, and I told the person I gave the Bible to that I would get a larger Bible with a readable font size. I was barely out of the 14 day period--and did not ask or want a refund, merely to exchange for a larger size, and pay for the upgrade. The return policy of Barnes and Noble online is unreasonable and irrational. I am not asking for money back, merely to work with me to get the appropriate item. Additionally, it would be a great help if a sample of the font size was presented alongside the item online so that the purchase can be made the best information available. To sell an item with such unreadable print, without the capability to determine that before purchase is not fair, if you area not willing to exchange for a more readable version. I will NOT purchase from the online site in the future.


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