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jenssey

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Rating 2/10
1/5

This is a terrible merchant.

Like many others, when the business went bankrupt, they "stole" my store credits I earned from a return. They just give credits, not money back. It took months and months for them to tell me, sorry, your loss, but that's what happened, contact your consumer business bureau. They got bought out and the new ownership didn't want to honor consumers' prior credits, so they erased the slate for everyone. My CC company ended up refunding me the money after I filed a dispute, but that also took time.

Other major flaws of this company. You pay for shipping, but if you need to return it for a reason that isn't due to product damage, then you will have to PAY to return the item, too. However, even if the product is damaged, they might initially charge you shipping to return, for which you have to call AGAIN to get that refunded. If you do get credits for a refund, it could take another month or two for those to show up, after constant calling.

The quality of the items is poor. VERY POOR. I've received lots of products that were falsely advertised and poorly constructed. For example, drapes that claimed to be "black out" when clearly they were sheer as the day itself. Shirts with poor stitching and even incorrect sizing. I ordered a large, they sent a medium.

The timing for delivery is SLOW. It may take up to three months or more for you to receive what you ordered. How ridiculous is that? I've bought from them several times and the earliest delivery was six weeks.

The selection isn't great. Even the reviewer above mentioned she couldn't find anything. That's pretty typical. Although they have 1000s of items. Nothing seems that great.

I'm done with them.


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