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kab0903

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Rating 2/10
1/5

Don't bother pre ordering a game online

When the Destiny 2 pre order opened, the stores sold out pretty quickly so I decided to go online and order one. I was able to order the collectors edition game bundle that all of the stores were currently sold out of. A month before the game was supposed to be released I had to update account information so I contacted customer service online. That was a huge mistake resulting in the canceling my order all together and them telling me there is nothing they can do about it. Even though I contacted them they to address the problem they did nothing to help me and canceled my pre order a month before the game even came out even though I had already received some of the products from the pre order. Customer service was horrible and could not even understand the problem I was having. I started asking them questions to try and resolve the problem and I was hung up on. When I called and asked to speak with a manager they told me that someone would call me back and surprise surprise I never received a phone call. Moral of the story is never pre order a game or collectors addition from gamestop online they will cancel your order so that they either don't have to fulfill it or so they can turn around and sell it for three times the price once the demand goes up.


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