****!! Got order 24 hours from time of placing it!
“Called customer service to change the frequency of delivery to a specific day of the month. Answered phone immediately and was as pleasant as can be and helped me. I saved a fortune buying the same food from Chewy I was getting at TSC, except it was way cheaper. Milk Bone dog biscuits waaaayyyy cheaper than any store and all with free delivery. How can you not love this place.”
Toby at NewEgg customer service is a valued employee
“I called about an issue the first rep did not resolve. When I spoke to Toby he was courteous, knowledgeable and fixed the issue in minutes. Being a (retired) call center manager myself it was easy to see that Toby knew just how to handle my issue and call and promote a very positive experience. He is a keeper!”
“I cannot say enough good things about this Company and it's products. I bought my furnace in 2012 and it was delivered within a reasonable amount of time to be trucked to my house from the other side of the country. After installing it would not start. I called and Brian the technician knew exactly what to look at first due to the error code. I had made a mistake when pathing the drain tube. Literally, within 5 minutes of saying hello, my NEW furnace was running perfectly. Now 4 years later my furnace wouldn't fire. I called and spoke to brian again. Told him the code, he had me check a few tubes for clearance and had me try again after the troubleshooting. Once again, within 5 minutes of saying hello, my furnace is running perfectly again. When thanking him he reminded me that they give lifetime phone support and these new units are nearly totally repairable by someone with any mechanical ability and a screwdriver and the like. I ask this, what other company can you call almost 5 years after you bought their product that will even talk to you? That in itself, is worth $1000 of dollars in saved service call fees. Think about that.”