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mrsambrobrooke

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Rating 2/10
1/5

Bigger Bras has the WORST customer service I have ever had to deal with. I ordered 4 bras on sale from them, thinking I was getting a great deal at only $115 for all. One bra arrived on it's own over a week before the other 3. It was hard to get on, and was not very stretchy. I thought maybe it just needed to be washed--nope, it was just badly made. I needed a 34 waistband, and the one on the bra measured at 30 inches, and was barely stretchable to 32 inches. I was unable to return that one, as I had washed it-- that was my mistake. So when the other 3 arrived, I exchanged them and simply requested a larger band size. I got a surprise charge of $38 from Bigger Bras upon returning them. When I called and demanded to know what was going on, I was told that it was because when I bought they were on sale, but weren't on sale upon being exchanged. I complained to management about it, and they said they would refund my money. It took a week to get the refund, and it was only $22. When I got the exchanged bras the fit was all wrong. The cup size had completely changed and the band was still 2 inches smaller than it should have been. So, I mailed them back as a return. I waited a month after mailing them with no refund to my account before calling. Customer Service claims the bras never arrived (even though USPS tracking confirmed their delivery), so they are refusing to refund my $90 for those 3 bras.
I would NEVER recommend this company to anyone.


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