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mulemule

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Rating 10/10
5/5

James Allen is the best online jewelry company. We got engagement ring and wedding bands from them -- gorgeous, stunningly beautiful diamond pieces. and their price is the best I can find among all online and local jewelers.

In addition, I only saw actual photos of diamonds from James Allen's website but not from Blue Nile. And I got an appointment to go into see the diamond in person at their office. This is not offered at other online diamond seller. Blue Nile does not show me the actual photo of the diamond, virtually they use the same diagram for the same shape of diamond, I didn't see what I am buying. I can't see the diamond in person either; they asks to purchase first and if I don't like it, I'll have to go through the return process. Since diamond purchase is of considerable amount, this is not what I'd want. :(

If it allows for uploading photos, I'd happy to show my James Allen diamond eye candy here. :)


Rating 2/10
1/5

I'm shocked to find how shabby their products are. VERY POOR QUALITY, even worse than the made in China stuff in WalMart. Not one of the products I ordered is as described.

I purchased one fleece tunic and one French terry pants, they charged my credit card $113.41. After they received both items, they sent an email saying they will only refund $90.47. Then where did the rest $22.94 go? Their explanation is: they don't refund the $15.99 for shipping the items to me, and they charge $5.99 for shipping both items back to them using their return label, and they don't know where the rest $0.96 goes. I told them the $0.96 not refunded to me is because they charge a sales tax of $6.42 when I purchased the item and only refund $5.46 when I returned all the items purchased.

You see? How much ripoff this is. You didn't buy anything in the end but you eventually end up paying them $22.94. I don't buy their explanation for this is shipping because apparently when I shipping products back, it only cost them $5.99. So in the very beginning, the $15.99 I paid for shipping should have already factored in the return shipping cost. I've NEVER seen one single US consumer product company that charges customers both ways AND particularly when the initial charge has already covered the return shipping.

Victoria Secret is CRAP. Period.


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