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nicole-84485

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Rating 2/10
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Never shop at Outside Outfitters!

I ordered a summit style jacket in September 2016 and needed it shipped express. It arrived the day after I left for my trip. I returned the jacket 2 weeks later and expected a refund to be credited to my account. A couple of weeks went by and nothing was refunded. I patiently waited about 2 more weeks & checked my credit card again. Nothing. I phoned & sent an email. No response. Finally after 2 months someone responded giving me this unbelievable story about their accounting department. He assured me this would be taken care of. I have sent a reminder email, left vm message every week since. NO one returns either message. A complete waste of my time and an unbelievable way to do business. I would never shop there again!


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