“Dear customer, we are very sorry for your long wait and apologize for any unpleasant worries we brought. We're regretted shipping has been influenced badly by the storm weather condition not long ago. A large volume of packages have been backing up in the distribution centers or even in the custom clearance process. We've contacted with shipping carrier to rush the process for the backlog as quickly as possible. Our agent has emailed you, please contact us. We will further assist you to fix the problem.