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pimpskiy88

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Rating 2/10
1/5

SET NEVER SHIPPED AND CUSTOMER SERVICE WAS AWEFUL

I am giving this a one-star because of my experience with the order fulfillment. The actual set is nice and comfortable. I originally ordered this set from Home Depot.com and they royally screwed up this order that I nearly waited 1 month before I was able to get my hands on this set. The only time I was able to receive the correct product is after I went into a store and asked for a manager to locate this item and have it delivered because it was apparent that Home Depot.com was not going to fulfill the order.

Before this happened, I waited nearly a month for delivery of this item and it never came. It was scheduled to arrive at my home in early June, but a few days after the latest estimated arrival date has come and gone, I began to call the service line continuously. I was first told they didn't know what happened to the item and will call me back when then find out. A few more days went by and I had to call in to be told that the item was lost by the shipper! I was told that they will reorder the item. Another few days go by and instead of reordering the item, I was told that the item was never shipped in the first place and is on back-order (this was never explained earlier and it quickly became clear that Home Depot had no idea what was happening). I had to call several more times just to have them follow through on their promise and actually refund the money for this product. At the end of this ordeal I had spent hours of total time on the phone over 7 different phone calls and got nowhere. The most ridiculous thing is they acted like this was no big deal the entire time and it aggravated me!


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