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scrappydog

I tend to only review sites that provide good customer service, especially vendors that are less well known by the public. I will only recommend a vendor if I have ordered something from them and developed a clear view in my mind whether the vendor is trustworthy.

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Rating 10/10
5/5

Great prices, super fast shipping, customer focus

I bought a Marmot jacket from them (and my significant other bought one, too). The order process was fast and easy, the price for the particular jacket was the lowest I could find on the Internet, I got free shipping (which they offer for sales > $50 USD), they shipped it immediately, and I received it super quickly. The inside of the box even came with a "hand-packed with care by ___" card, which is a nice touch and it indicates to me that they care about customer service. All in all, it was a perfect transaction. Very highly recommended vendor.


Rating 10/10
5/5

Terrific business

I bought a pair of Merrill shoes from them. The price was the best on the Internet, they shipped the pair quickly, I got free shipping, and when I called to confirm shipment, the person who answered the phone picked up the line quickly, was friendly, and answered my questions. The box came three days later and was nicely packaged. All in all, a perfect transaction. This vendor is highly recommended!


Rating 10/10
5/5

I bought a pair of winter boots. The price was excellent, free shipping, the checkout was smooth, my boots were shipped immediately, and I received them a couple days later. Perfect transaction all around!


Rating 10/10
5/5

I ordered an 82mm Marumi Super DHG UV filter. They answered the phone quickly when I called with a question, they were courteous, the item was priced reasonably (plus free shipping), they shipped the item quickly, and it was well packaged. All in all, a perfect transaction. I have purchased filters from them in the past and I will continue to do so. One of the advantages of 2filter is that they are one of the few vendors in the USA that sell Marumi filters, which are really great thin Japanese filters with front threads that cost less than B+W or Heliopan, but offer equivalent quality glass. They are also a small business that appears to care about their customers. I appreciate this a lot.


Rating 10/10
5/5

I ordered a Canon 16-35mm f/4L IS lens. The price was excellent, they shipped quickly, the lens was well packaged, and they provided several updates in the process (excellent communication). All in all, a perfect transaction. Will use again. Highly recommended seller.


Rating 10/10
5/5

Bought a macro slider for photography. DinoDirect had the lowest price on the unit I wanted. The checkout was smooth and easy, they followed up a few times letting me know the status of my order, including a photo of the item they shipped. Pretty interesting. Anyway, I got the item very quickly and it was packaged well. They seem very customer focused. Later, I got several emails from them about sales, items I may be interested in, etc., and I finally opted out. Despite this, I recommend them highly. They even followed up several weeks later (via email) to ensure I got the item and that I was happy with it. They are a trustworthy online dealer. Order with confidence.


Rating 10/10
5/5

I bought a FiiO amp/dac from Micca Store. Their site was easy to navigate, the price was good, and the transaction process was simple. They shipped the unit immediately, I received it 2 days later, it was well packaged, and their communication was excellent throughout. All in all, an excellent transaction. I will use them again. Very highly recommended!


Rating 10/10
5/5

I ordered software from Adorama. Their price was overall the lowest of any Internet vendor that I could find, the website was a breeze, the shipping was fast, the item delivered was as advertised, and the packaging was excellent. They communicate well, too. An excellent transaction. Highly recommended!


Rating 10/10
5/5

I ordered a scanner that never goes on sale. Cost Central had the best price of all online retailers. I had a minor snafu in the checkout (my fault) and accidently ordered two of the same item. I sent their customer support an email about the mixup. They fixed the order without delay, and I received my item within 1-2 days. All in all, a great transaction. Excellent price, reliable customer service, and super fast shipping. Highly recommended!


Rating 10/10
5/5

I ordered a Hauppauge HD-PVR television tuner. The price on the unit was the lowest, free shipping, fast shipping, and good packaging. During transit, the Hauppauge box was thrashed, but I don't blame B & H for that -- their packaging was good enough that the unit was not damaged by the shipper. Excellent transaction. Highly recommended vendor!


Rating 10/10
5/5

I ordered a litany of cables for my computer and A/V system. Deep Surplus offered the best prices and reasonable shipping rates. Although the shipping was not as fast as I would prefer, I received my package within a week, nicely packaged. They communicate well, too -- they let you know they have received your order, that they fulfilled your order, and when the package ships. I have used them a couple times and they are a great retailer. Very highly recommended.


Rating 10/10
5/5

I bought a Antec MX-1 3.5" external hard drive enclosure. The price was competitive, they shipped fast, the unit was packaged well, and ChiefValue sent me confirmation emails when I ordered and when the unit shipped. The unit works great. All in all, a perfect transaction.

I have ordered several other hardware components from ChiefValue over the years and all of my experiences have been the same -- they are reputable and a preferred vendor for me. Very highly recommended.


Rating 10/10
5/5

Ordered Adobe Acrobat Pro 9 educational and the transaction was excellent. The price was very good, their communication was excellent, they verified my educational status quickly, and they shipped very quickly. The shipping could have been less expensive (or free!), but seriously, no real complaints. I have not had any problems and so I cannot vouch for their customer service. However, what I can attest to -- great prices, fast shipping, well shipped item, item as described, and excellent communication -- no complaints. I will order from them again.


Rating 10/10
5/5

I ordered a pair of Trespass Fagan snow pants. The pants were 50% off, which was a good deal. The checkout process was fast and easy, the shipping was fast, and they packaged the item well. Flawless experience. Highly recommended.


Rating 10/10
5/5

Fast shipping, well packaged, best overall prices with shipping (their shipping is relatively inexpensive), good communication. Overall it was a very smooth transaction. I recommend Heatsink Factory highly!