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sethjanssen

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Rating 2/10
1/5

I bought a Generac 22kw Gaurdian for almost $5000 from these guys. It was shipped to my freight forwarder in Miami to ultimately be shipped to the island of St Maarten. I got a message from my shipper that due to the shipment being valued more than $2500 I would need to get the supplier's ein #. When I called I was told they wouldn't provide it to me. I asked to speak to a manager, she told me the same thing. I relayed that US customs requires this info to allow shipment and the gen would be stuck without it. I was told that I could return, but I'd have to pay shipping and a restocking fee. To do business in the US you need to provide your federal id number, this is a normal request. Their website clearly states they ship to freight forwarders. Now I'm going to have to fight the battle through my cc, I'm out of pocket the 5k, still have no generator, and hurricane season is here. Stay far away from this shady business.


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