Home Depot - Offers Nothing that can't be Purchased Elsewhere
“Just sent this to Home Depot ** I am rebuilding my Wife's Bathroom from the studs on out.
On 3 distinct trips to your Store, I was disappointed enough to stop me from shopping at Home Depot completely...
1st - was buying cement backerboard and was asking about joint compound. You Associate suggested where I could find it then disappeared. The Compound wasn't on the Aisle or I didn't see it. I would up going to the Paint Dept and a Paint Assoc suggested a couple of Products
2nd - Followup trip to purchase replacement Shower Faucet Trim Plates. Older Associate (Long white hair) asked for the brand of Faucet. It ‘came with the house' and I am sure that i threw out the original. He said he couldn't help and left the Aisle. I took 10 minutes to compare the 4 major Manufacturer's Trim Packages, selected one. This package worked.. 3rd - Bought a Shower Pan (Base). Same Older Assoc assisted. Took a Boxed Pan off the high Rack. We opened the Box to briefly inspect the location of the Drain. The Box had been previously opened.. Staples were compromised and 2 short strips of tape held the box closed. I got the Package home and discovered that the Pan was broken in such a way as to prevent me from using it. I had to return it.
These 3 trips should have gone seemlessly and without issue. They didn't. I expect to spend ~$2,500 to complete this Project. This is a fair amount for us. I am sure it won't effect your Store..
I will be completing the Project with other Vendors, local and thru the online Community.
I caution - your Store does not offer anything that is distinct to Home Depot. I have purchased plumbing (for this Project) from Comet Plumbing. Flooring at a specialty flooring store, and have purchased another Pan from a competitor.
I intend to complete the Shower rebuild, and potentially the whole Project, using this competitor as they showed an incredibly high knowledge of their Products and willingness to provide the Customer Service that is expected..”