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topcat-57

I've used resellerratings for years to evaluate businesses I might consider doing business with. I actually wrote a very positive review of powernotebooks.com several years ago but cannot recover my old user name or password.

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Rating 2/10
1/5

Another "Christian" business takes the money and runs!

I have been a very satisfied customer of this company since 2004. On 12-18-15 I ordered a custom laptop directly from owner Donald. My AmEx card (thank God I did not choose the 3% discount with cash option) was immediately charged for over $1500. I knew (or at least was told) that they were a little behind due to the seasonal rush (sounded reasonable) but that I would be notified as soon as my laptop shipped. I had three friendly conversations with Donald himself in the week or two before I ordered, and he was the same old Donald, just like the company was going strong.

I even called late Friday (5 days ago) just to check on the status of my order, and a woman answered and said Donald was talking with a customer but would call me right back. Indeed a few minutes later I received a nice email purportedly from Donald in which he apologized for the delay (the holidays and now snow issues) and stated my order should ship Monday or Tuesday.

So when I opened my email this morning and saw a message from powernotebooks I assumed it was a shipping notice. Instead it was a canned message (which is also the only thing left on their website and all you hear when you call their number... which happened to still be in my phone as it's been removed from the website) stating due to "health issues" involving Donald and Charlotte that through many tears, blah, blah, blah... they have had to make the difficult decision to close their doors.

Now, if this were all, I would be disappointed, but businesses close all the time. But no! Here's the kicker. The email stated that not only will they not be able to fulfill my order, they're "sorry" but they will not be able to refund my money! Trust me, AmEx and I will pursue this and, in fact, AmEx has already flagged this as a fraudulent charge and reversed it, but I do not intend to stop there.

As a Christian I'm sick and tired of people and companies using the name of Christ to rip people off. It's been my policy for many years to not deal with any company that advertises how "Christian" they are. I admit I've always had a skeevy feeling about Donald's "We live to serve Him" motto, but as I said, I had a rare positive experience 12 years ago so had no qualms about dealing with him again.

So... if you have ordered anything from this company in the past few weeks, and they kept your money without delivering, contact your credit card company to report fraud. I will post again if I find out who in Nevada to contact about this.

I sincerely hoped their server or website had been hacked and this was just a bad dream, but sadly it appears it's real.

Here's the real kicker. In the email in which they informed me they can't fulfill my order but that they're keeping my $1561, as well as in the almost verbatim message that's the only thing left on their website, Donald (or whoever wrote it) ends by saying they will "pray that things will work out for each of you."

I just read it again, and he says, "Forgive us for the inconvenience this will cause you in recovering your money from your payment source." So it appears they've absconded and left their customers and the credit card companies holding the bag. I sincerely believe they knew this was coming and took orders anyway in an attempt to fund their "forced" retirement.

ETA: Online commenters claim they spoke early this week with Donald who indicated everything was just peachy and that the company was still accepting orders as late as the first of this week. Then they closed the doors Tuesday, apparently having declared bankruptcy and left their customers and vendors in the dark. A Sager rep says they were caught by surprise and learned about this the same time their customers did.

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