Compare 1STOPlighting

"We opened our Quorum lighting fan and the inner mechanism was damaged and prevented the blades from turning. I tried to complete the online form for a replacement. The form froze and I couldn't move to the next step. I tried several browsers to see if that was the problem. It was not. I called their customer service line which was an automated voice telling me to fill out the webform that didn't work. Then I tried their chat customer service and Gerard Gonzalez replied. He was incredible rude. He told me I needed to contact Quorum directly and supply a PO#. I did and Quorum said that is not their process and that 1stoplighting has to facilitate the replacement. So I was stuck in an infinite loop. I let Gerard know what Quorum's response was and all I got back from him was, "No." He refused to let me speak to a supervisor, he hung up the chat and the entire conversation was erased. The chat form asked if I wanted a copy of the conversation to download. I did, but nothing happened. I cannot believe the rudeness and lack of service this company provided. I will never ever shop with them again. I'd like to challenge the 1stoplighting person that replies to these comments to read the entire chat script before giving a canned response to this complaint. Witness for yourself how rude Gerard was."