Compare prices, policies, and customer reviews of 1st in Coffee
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1st in Coffee
"Horrible, horrible, horrible. I placed an order on a Thursday afternoon w/ overnight Shipping. They emailed me shortly after saying they could get it to me on Saturday or Monday. I responded, Saturday would be great but need it my Monday at the latest. All day Monday, I have been contacting them trying to get a tracking number or an update. They kept saying that they are trying to get in touch with the manufacturer.
At 3:50PM, they contacted me saying that its sitting with the manufacturer and I will receive it 'tomorrow'. A HUGE inconvenience for me, but I said fine but refund me the overnight shipping I paid for. his response was "you can cancel the order".
NO, I am not getting the service that I paid for, that is THEIR problem, not mine. We agreed on terms when the order was placed and they failed to meet those terms, but want to give me a hard time to fix it and have me, the customer deal with their failure.
This is the textbook, #1 way lose a customer. "
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