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AAFES / Army and Air Force Exchange Service
"Requested a replacement after furniture was delivered damaged. The online customer service stated we had a choice to replace the damaged item or request a refund. We opted for the refund. After waiting 3 weeks, NO REFUND! We called the Exchange customer service and spoke with “Christina.” She indicated that her previous employee gave us the wrong information and they would not honor their mistake. Going to send a letter to Mr. Tom Schull about the very poor service to veterans. He needs to know how unhelpful his employees are towards Veterans and their families."
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