Compare Abt Electronics / ABT

"So, my wall heater/ac went out in Feb. Got a brand new unit and when they come to install it, they said that the plug on unit wasn't same plug as wall plug and they couldn't install it and had to reschedule the installation because they didn't have the part. Mind you this is Feb in Northen Illinois. So had to wait another week for them to come back. So I get the unit installed the next week and there is a duct adapter that goes on top of the unit to circulate heat/air into other rooms. The one from the other unit didn't fit on new unit and this is were it gets fun. So ordered the correct vent, took a little over a week. Come out and they ordered the wrong part. OK just a mistake. So they leave the box in my living room saying they didn't have a ticket to return it. They ordered the "right" part. Another week passes and they come and the tech who shows up says he only dileveries and don't install anything. ABT knew that this piece needed to be installed and didn't send an installer. So had to reschedule for another week. They come out a week later and where at house for 30 min and talked to me saying that they couldn't mount it and they needed to send out a fabricator. So another week passes and they come out again. Were here for just over an hr and talked to me again saying I would need a custom vent to fit the venting system. So had to reschedule and order the correct part again. So part comes in about 2 weeks later and scheduled an install for after 12 on a Sat so I didn't have to take off work again. They call me at 9am saying they are 10 min away from my residence. Good thing I wasn't at work at the time. Asked them how long it was going to take to install and tech said I am only dropping the part off not installing because that is not his job. No it is the end of March and still have a box laying in my living room because they can't get anything right. Called customer service to get a tech out after the delivery of latest vent and they couldn't even get a hold of there installation manager. So sitting here waiting for a call and will probably have to reschedule for another week yet again. I would not recommend using this company. Very high ineptitude and no organization from top to bottom. Can't justify going to somebody's property 8 times for samething acceptable. "