Compare Amazon.ca (Canada)

"This is a brutal one, and quite shocking. I am very disappointed.

I purchased 2 x KS3M IceRiver Miners - value just under 26,000 through a third party - MINERMART.CA

I had to borrow money at 2.5% - roughly 1,000 to just get the money to make the purchase.
I then made the purchased and received confirmation of my purchased for the 2 x miners.
I then started purchasing support equipment - cooling, for the miners - roughly $2,000
I paid express shipping to have the miners delivered ASAP.

When I went to look at the shipping status - to see if it was still in processing or if it was on a truck and enroute, the order was not in My order history. Hmmmm, Thats weird. So I go to the email I received, clicked on the order # and it prompted me to a message saying, "there has been suspicious activity with your account, please contact customers service". I couldn't believe it. I went to check the miners and their price had increased by $2,000 dollars each - So now I'm forced to pay $4,000 dollars more? I've already left a warning about how greasy MINERMART.CA magically increased the miners by $2,000 each within this time frame.

I contacted Amazon Canada customer service to inquire what happened. I told them the exact process as stated above and that I am now out $1,000 and have all this support equipment coming as well. The representative said that they will send this inquiry to the Escalated department and that I will be contacted within 24 to 48 hours. That was on a Monday. I was never contacted. I waited until the next week and contacted amazon again asking for an update, but was obligated to repeat the story again. I was then told for a SECOND time that it would be sent to their Escalated department and I would be contacted within 24 to 48 hours.... NOPE. Another week goes by and now, the little guy realizes that AMAZON doesn't care in the slightest.

So I called them again informing them that their action of cancelling the order without notifying me and the company I purchased the miners from raised the price of each miner by $2,000 each was wrong, if not false advertisement, fraudulent, or whatever greasy illegal action this is needs to be made aware. I am not only out a lot of money, but If I want to purchase similar miners I am now required to pay much much more. Does that sound right to you?

When talking to the CSR, they started back peddling with excuses and reasons that did not make sense or follow any logical order, in fact it was quite comical at times on how their replies repeatedly contradicted themselves and would never stand in court. For example, the CSR said that my account was put on hold for spurious activity due to that purchase of just under 26,000 and cancelled the order on my behalf without even contacting me for confirmation. Dear Amazon, Credit card companies out there, Visa, MC, will put their customers credit cards on hold if they too see suspicious activity, but they will then contact the customer and confirm if it was them or not. Had this been the case the entire process could of been avoided; however, Amazon took it upon themselves to cancel the order without contacting me, then had the audacity to say that my account was put on hold, yet somehow I was still able to purchase multiple support items any day after that. I do not appreciate being lied to.

They then had the audacity to say that they do not have control over their 3rd parties ability to raise or lower prices, yet somehow, magically within 24 hours of purchasing the miners, with confirmation. The order was cancelled without me being notified and each miner was increased by $2,000 each. I asked Amazon, is this how you go about and conduct your business?

I was then passed to their Supervisor / Manager who asked what can we do for you, Not, we are going to make this right. Even knowing that I am out money there was not even the slightest inclination that they wanted to make it right. I told them, no I am not exercising in your greed and going to tell you how much you have set met back. For you miners out there, had I received the miners at the expressed shipping date, BTC was at 64,000 CDN, it has since reached it's all time high of 93,000 CDN.

I told the manager that sure, I'm out any investment money and the 1,000 for the borrowed money plus the other fees that I am required to pay, so be it, but I will be taking this to a broadcast station, CBC, CTV, as the world needs to know how wrong this whole situation is, on both Amazon's part and the way the do their business with 3rd parties such as MINERMART.CA

Yikes!"