Compare prices, policies, and customer reviews of AppliancesConnection and AJ Madison
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AppliancesConnection
"GREAT PRODUCTS AND REASONABLE PRICES. JUDY F PROVIDED ME WITH EXCELLENT CUSTOMER SERVICE. SHE WAS PATIENT, KNOWLEDGEABLE, AND EFFICIENT. VERY SATISFIED WITH MY EXPERIENCE HERE AND WILL ABSOLUTELY USE THEM AGAIN. "
Critical reviews found most helpful by ResellerRatings users
AppliancesConnection
"When I ordered the stove, on the site it said that the installers would test the stove to make sure everything worked properly... these guys installed it like their parking meter was about to run out, and I had to stop them and ask them to show that the burners worked... they looked at me like I was a nut/a pain ITA, and then tested it with a touch of exasperated "Happy Now?" vibe.
And the way they installed it, it was sticking far beyond my sink in my tiny NYC kitchen. A guy who works in my building re-did their installation (He said, "These guys didn't know what the h**l they were doing"), so that it could be pushed much closer to the wall, and be close to flush with my sink.
The stove looks nice, at least."
AJ Madison
"The delivery was done through AM Transportation Logistics or aka AM HOME delivery. My delivery was scheduled on April 11, 2024 from 6-10 a.m. However, the driver, Jimmy from AM Transportation Logistics called me on April 10, 2024 to see if I was available from 7-8 p.m. I told him I would be, and they delivered the three appliances.
What transpired during and after has been a nightmare. They unboxed each appliance in front of my home. They dropped my range causing a huge dent on the right side. They refused to install the range too. Both installers Jimmy and Adrian from AM Transportation Logistics failed to inform me they dropped my range as they were coming to my front door. They carried the range with their hands versus placing it on a dolly.
The refrigerator was also heavily damaged on both sides, and they forgot to send me the bottom panel to the refrigerator to cover the bottom of the refrigerator. Nor did they connect the water line to my refrigerator. Furthermore, the dishwasher was also heavily damaged. There are marks on the front panel and a big chip on the top right-hand corner of the dishwasher.
The installation was poorly done with a Capital P. Every item I paid for was supposed to be brand new not damaged. Each item came so damaged. The range was so heavily dented it wobbled and could be installed straight because it had a huge dent on the right side.
Furthermore, April 12, 2024, I had a plumber out here to install the range. There was a gas leak. The range not only came damaged, but Jimmy installed the flex pipe to the range and did not tighten it. I had to call ATMOS GAS for a gas leak emergency.
ATMOS GAS came out here on April 12, 2024. They found a small gas leak due to the fact Jimmy did not properly install the flex pipe to the adapter correctly.
Everything that was done on April 10, 2024, had caused me to spend more money and time. The plumber was $1200. ATMOS GAS spent over 3 hours at the home checking to make sure everything was properly installed and there were not any more gas leaks.
This order for AJ Madison was damaged, defective and not what I paid for. I am asking for at least $5410.88 in damages to cover what has happened and what was delivered. I ordered brand new appliances not used or damaged or defective.
Part of the order is AJ Madison’s fault, and the other is the AM Transportation Logistics part. Both failed on each level to bring brand new appliances professionally installed in my home.
Lastly, Jimmy forged initials on a receipt he emailed to me on April 10, 2024. He emailed me the receipt and I noticed the receipt asked if the appliances were new, if the appliances came in undamaged boxes. To each question was an answer ‘Yes’
I was never told of this, nor did any one of the installers speak to me about these questions. They signed an initial on the receipt and emailed me. It is quite bizarre and very unprofessional and criminal to do such a thing.
I have uploaded photos, and the letter from ATMOS GAS noting the gas leak here at the home on April 12, 2024.
DO NOT ORDER ANY APPLIANCES VIA AJ MADISON. Each and every appliance will come to you in a damaged, defected, dented , chipped form. They could care less about helping you as long as the sale was accomplished.
Thank you,"
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