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Chairish
"I had a horrible experience with Chairish where as part of their 48 hr guaranteed return policy, I refused delivery of chairs that were priced at $2700 (and I bought for $1700) that were supposed to have "original finish" and "minor imperfections." When we unwrapped one upon arrival the delivery person and I both were shocked at their obviously new, garrish finish (made to look original at a distance for photo purposes) and huge cracks down the middle of the seats.
When I wrote customer service they said the seller replied that I was told they were "rustic" and that's what "rustic" means, and that the cracks "add to their charm." I was told I should have "looked at the photos more carefully" rather than believing the long distance shots at face value and trusting the description.
It is worthy of note that I own these exact, rustic chairs in their original finish and with minor imperfections. I can assure you the chairs I received look nothing like them.
I was told they are keeping $1000 of my money for the round trip shipping cost. Proceed with caution. Just know you are not well protected from fraud when you buy from them.
UPDATE: After this review, I have been contacted and offered a full refund. I will update again when it has been received.
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