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"Crocs.ca is the worst run business I've ever had to deal with. They literally ruined my families Christmas! We placed an order on the last day, prior to the advertised deadline to receive your product before Christmas. To our horror the order was canceled the next day due to an "unexpected error"! A 20% discount code was offered and we were encouraged via email to reorder our item. Seeing as only one day had passed, we reordered and hoped for the best that it arrive in time. Once again, the next day, we received the calculation email that our order had been canceled due to an "unexpected error" with the same resolution offered. This time we opted to phone in to the call center and speak to someone on the phone to rectify the situation. After waiting on hold for over 30 minutes, a very helpful representative answered and able to explain that there had been an error with the website inventory and despite appearing to be in stock, the item we had ordered was actually sold out. He offered to assist us with another order for a different item that he confirmed was in stock, and offered 2 day expedited shipping for free to ensure we still received our item prior to Christmas. With his assistance, we placed the order a third time, glad to finally be on track! YET AGAIN, the following day we received the same familiar cancelation email and resolution offer. Now December 20th and too late to receive anything prior to Christmas we once again called the CROCS call center and received the same speil about an inventory error, explanation that items move fast close to Christmas accompanied by and offer to assist with an order for another item, this time with no offer for free expedited shipping or suggestion that we might receive anything prior to Christmas. Then in the same sentence the representative told us the item that we had ordered and had been canceled, was now ACTUALLY IN STOCK and we could order it again! I think we'd be fools to believe a CROCS employee yet again. We now have 3 credit card authorizations outstanding on our card, impacting our available funds and need to go out last minute shopping to look for an alternative Christmas gift.

Stay away from shopping on this website, we will never deal with CROCS again!!

Thanks for ruining Christmas CROCS!"