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"I sold a textbook to ecampus.com through their buyback program. I shipped it back to them promptly and UPS confirmed the book was delivered to ecampus in December of 2023. Payment for the buyback was to be provided via direct deposit within 2-4 weeks; this information was provided in an email. Ecampus.com has now had my textbook for more than 9 weeks and I still have not received payment. I have repeatedly contacted them through phone calls and emails and have been provided contradictory information as to what is going on. First they claimed it was sitting in their warehouse and hadn't been processed, then they claimed they never received it, then they claimed it had finally been processed. Then they claimed the original time frame for payment that I was provided in written form was inaccurate and that the new time frame was now 4-6 weeks. No additional cash compensation for the delays has been provided despite the repeated issues and per an ecampus.com employee, I was told I couldn't receive payment via direct deposit due to "bureaucracy issues" within the company and a check was to be mailed to me. I waited two weeks and the check was not received. After contacting the company again, I was told they could now do direct deposit, but they only process direct deposits for book buybacks on Thursdays. Thursday came and went and still no direct deposit. Contacted customer service again and was told there was a technical glitch that prevented the payment from going through, so I'll have to wait until next Thursday when they do direct deposits again. I would think after all of these delays and errors their accounting department would take it upon themselves to troubleshoot the error and try the direct deposit again on the same day or perhaps on the following day instead of making the customer wait another week, but apparently not. Their customer service is abysmal and they do not honor their end of the agreement (i.e., the method of payment delivery and the time frame for paying you). Do not sell your textbooks to this company if you actually want to receive payment for them."