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Escentual.com
"Subpar packaging - things came kind of squashed.
But mainly the problem was that they've caused an unnecessary problem with VAT. They refused to take responsibility for their mess, claiming it was all part of their policy - but that policy wasn't stated in their site, and their own people didn't seem aware of it.
They seem flakey and unreliable, and I won't be shopping there again."
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