Compare Famous Footwear vs DSW

"My fiancé ordered boots for me for Xmas. I had to pick them up, we were looking all over and here said they were in stock. I get there, mind you it’s Xmas time, around 6pm at night, mad traffic and I live over 20 min away. I get there and they can’t find my order and then one of the cashiers says to me was it a 7 1/2 ladies? I said yeah, she says we rejected that this morning. So I reiterated so you cancelled the order? Then she says all rude with this irritated look on her face, we rejected it. What happened to being a little more empathetic to a customer that just drove in rush hour traffic to pick up something and go home empty handed? She acted like I was bothering her, when I wouldn’t have went there if I didn’t have an order to pick up. So I call my fiancée and explain what happened, he gets on there customer service and they say it will take 2-10 days to get his money back. 2-10 days! Right before Xmas, like people have it like that to just wait an extra 10 days to get over $100 back. They took the money before without the guarantee of the product. But they were quick to take that money though. On the bright side, I’m a researcher. Went on Foot Locker and behold I find the same thing, same exact price and it’s being shipped to me. Moral of the story… the only thing Famous Footwear is Fanous for is letting you down. Go to Foot Locker instead and even let them come to you for the same price. God Bless!"

"I gotta start by saying the positive: having emailed DSW regarding a defective product I purchased from them online, they got back to me extremely quick! Sometimes even just a few hours later! Bravo to them on their fantastic promptness! But be warned - each response was from a different representative (at least 6 or 7 in my case), which meant each response was completely different. Their initial response was most helpful, but after that, every response to follow had a different answer, and in the end, their answers went from "Yes, we'd be happy to help you" to "We can't help you at all." It was beyond ridiculous. Almost comical, in fact. I eventually gave up - too much unnecessary stress and a complete waste of my time. Should you need to contact DSW customer service, you might be better off doing so over the phone or in person.

Be weary of DSW return policies - even when their products (defective or otherwise) damage within a fairly short time frame, DSW will be anything but accommodating. They may initially seem like they want to help you, but in the end, you may be disappointed. Any empathy or understanding on their part is all a facade. Shoes should last longer than four months, especially when they cost $60.00. Take your business elsewhere."