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"Hello Pakistanis, on 29th February 2024 I had ordered Bose QC45 white smoke Headphones from Homeshopping.pk for 75,119rs, sold By IBSI Tech Karachi product ID 335412 on their website. My order number is #350113.

I had paid online transfer to their HBL zamzama Karachi branch account a mistake if only I could take back, on WhatsApp they told me item is in stock they had contacted the seller. After 2 weeks of not receiving the product I call again and their worker says seller raised price to 1 lakh. This is where I started to have doubts on their credibility, very unprofessional of them.

Now hear this, their own worker had to cancel the order because obviously in which stupid world would I pay 25,000rs more for a order that had already been a "yes" in all ways, just had to reach my doorstep...

The worker now said you will receive the refund within 7-8 days, it has been 2 months. Also, for a whole week they did not pick my call or read my messages.

They kept saying email us I have sent like 6 and more emails NO REPLIES so far. They have been using delaying tactics and making up stories like how they're not getting paid enough salary/didnt receive it like they are helpless, company going through rough times and "we will send the payment screenshot to our finance team, they will respond to you", again shifting the blame to a imaginary wonkey donkey department, basically not taking responsibility. I honestly feel like this is a game to them, having fun out of customers ordeals and not giving a care in the world to seller-customer relationship.

What I'm worried about is they will run away with this money, its a lot of money.
In all, they're ghosting me left and right. But his worker told me on call that my money is safe and will be refunded this week, its Wednesday today btw, this is so irritating. I've already wasted so much of my mobile balance on them too.

I feel like if I call again he'll make a new excuse and again like before and always, say your money will be back the next week.

I was even able to msg their CEO Shayan Tahir, he also said I've sent your complain to my team but no progress so far if you ask me. This guy also didn't reply to my e-mail.

Is there a way to get them to take my issue and of others (there must be, going through the same headache like me) seriously? Did they do it to you too or you got the product or money back?

FYI, many Pakistani's on FB and Insta are also calling them scammers, and this theme is same on review websites as well. 1-2 star ratings out of five.

*update, they have not picked up my call today too.

I searched so much this "IBSI Tech Karachi" online and on Facebook, I found only one and called them if they operate on homeshopping.pk or sell their products online, he clearly said NO. Does this seller store even exist?

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