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Joe Machens Toyota
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Joe Machens Toyota
"Found parts I needed at Machens Toyota's website. Called to see if they kept the items in stock. Phone price quote was higher than online, so I ordered online for pickup. Why would they charge more over the phone? This dealer's "parts counter" has no counter of its own. The customer is expected to approach the vehicle rental counter and state their business is with parts, then the lukewarm-at-best rental employees has to begrudgingly go get a parts person. On this visit, I said I had parts to pick up and gave my name. The lukewarm rental person went and got my parts, so I didn't see a parts person at all, which means I could not have a conversation with a parts professional and ask them to check my part lookup and make sure the application was correct. Oh well, I am pretty confident in my lookup, but it would have been nice to have received some personal service. The (online) price was fair, there was no wait, so at least no complaints there. As a sidebar, the couple of times I dealt with Letitia, she was great. I wish she had her own actual parts counter and I can just look for her directly."
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