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Lensmart.com
"I purchased glasses on May 16, 2024. I paid $65 for my glasses (frames and lenses). This business advertises a “15-Day Returns; 365-Day Warranty; Money Back Guarantee” and none of that is being honored. My prescription is incorrect and I cannot use the glasses. When I attempted to return them for either a refund or correction, they refused and used the excuse that I did not provide a PD measurement with my prescription, even though I did. They have a drop-down menu to select your PD and I used it. There is an optional check-box for a 2 number PD, but I did not check it because I have used a single number PD in the past with no issues and in no way do they imply that a 2 number PD is necessary. So now they will only correct the lenses if I pay $42 TO THEIR PAYPAL ACCOUNT for shipping. If I want to simply return them, I will only get a 70% refund even though it is a quality issue and a mistake on their end and their return policy is misleading and improperly advertised. Unless you actually find and read their actual return policy, they don’t actually honor their claims - especially the “Money Back Guarantee”."
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