Compare prices, policies, and customer reviews of LivingDirect
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LivingDirect
"We had an Edgestar Wine Cooler for about 11 years with no issues. Last month it stopped cooling. I went on the internet and found an Edgestar tech video describing my problem. I found a bad relay in the unit and ordered one from the factory. I called and the customer service rep who could not find my email but she went ahead and sent out the relay the same day at no cost. It took 5 minutes to install it and it is now working fine. These guys went way beyond the norm to get me a part for FREE on an 11 year old device that had a one year warranty. HOORAY TO EDGESTAR/LIVING DIRECT!"
Critical reviews found most helpful by ResellerRatings users
LivingDirect
"We purchased an EdgeStar Ice maker and started having issues with it that started during the pandemic. We contacted Living Direct and based on the issues, they knew what was wrong and would send the replacement part. Unfortunately, we’ve received 3 parts thus far and none have worked…the last part sent did not even fit our machine. When we reached out to them, they said they would send a fourth part…we have been waiting for quite some time…no part has been received and we have not heard a word from Living Direct. We are so disappointed with EdgeStar and the customer service received from Living Direct. We have been dealing with this for over 4 years. I would steer clear of both companies!!!"
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