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Mr Porter
"ordered a pair of Birks that were a size too big. sent back for an exchange. never shipped the new pair so cancelled that order and just requested a refund. was told the refund was sent. my bank never received. i've been going in circles with them for almost a month. they refuse to send the refund even though they have the shoes back, in perfect (new, never worn) condition. horrible customer service. I have filed a complaint with the NY BBB."
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