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"I'll start by saying I have had decent luck in the past using Office Depot for my company's printing needs. We regularly used them for printing building construction documents (blueprints). The price was competitive, and service was generally reliable. This all changed on our last order.

I placed the order to print a plan set last Monday. That's a week ago today. I remember the order page saying we could expect it to be ready within a day or two. On Friday, I got a call from the store saying they did not have that size of paper, and they had to order it from another store and have it shipped to them. I told them on the phone we had an inspection on Monday (today), and we needed to have the plans on site. The person I was speaking with told me he would call and email when the plans were ready, but if it didn't look like it would be in time, they would fast-track it from another store. Within about an hour or so, we got an email saying the plans were ready for pick-up. I figured they must have arrived earlier than expected, and all was well.

Today we went in to pick up the plans. We were told they were not in the store, and they actually said, "I told you guys we would contact you when they were ready." Okay... Then why did we get an email they were ready? If they were ready that quickly, you wouldn't have to call. "Oh, that email was automatically generated by the system. It went out by mistake." Well, if that's the case, how come we weren't contacted to say the plans had not arrived, and we were getting them shipped from another store? They just admitted that they promised a call that we never got, but in their minds the whole situation was somehow our fault. Insane.

They at least tried to make it right by canceling the order and placing it at another store that actually had the paper. It was across town, so we sent someone to go pick it up. We were charged again for the print job, this time without the coupon code we originally used, so the cost was about $20 more. We sent someone to pick up the plans and deliver them to the site, so we could put this whole ordeal to bed.

When my partner showed up for his meeting to go over plans, we discovered that only the last 7 of 24 pages were printed. So not only did we get charged full price for plans that were ordered a week prior, the final print had less than 1/3 of the total pages.

By this point, we had enough. We called to get a refund. The person on the phone just said, "Give me the card number, and I'll refund it." Not even so much as an "I'm sorry."

The incompetence here is astounding, as is their apparent disdain for their customers. It seems like this lack of service is becoming more common these days, but I'm still amazed every time I encounter another example of it!"